Q:  Can I see a real store in action?

A:  Visit the Second Chance online store.  This is one of the best examples of an actual customer store.  This store was slightly customized by Joe at Normal Kings (below).

Q:  Can I customize my online store?

A:  You can only customize the store name, sub-heading, address, phone number and store owner message at the top - email your changes to support@vhsoftware.com.  If you'd like additional changes (colors, fonts, logos, etc), please contact joe@normalkings.com.  Normal Kings is our web design partner and they will work with you directly to give your store the best look.  They will invoice you separately for any work you have them perform.  See a customized store, or two!

Q:  How do I promote my new online store?

• We will provide you with the full web address of your new store.  You can publish this address on printed materials, contract, receipts, etc.
• If you don't like our address (it's long) and you don't have your own shop website, you can purchase a catchy URL for your shop at www.register.com.  As you purchase your name, you should also purchase "premium web forwarding".  This will allow you to automatically forward your new name to your online store address we provided in your setup e-mail note.
• You can also link your online store to your store's website (if you have one).  You or your web designer can add this link in minutes.
• We are building a new website (www.resaleshopping.com) that will direct customers to your online store.  This site should be ready in February 2008.
• If you are a MyResaleWeb.com customer, your consignors will see a new link to your store every time they log into that site.
• You can submit your web store address (also called your URL) to the major search engines.  Google, Yahoo, and MSN.
• Locate and work with a search engine optimization (SEO) specialist to optimize the ranking of your online store within the major search engines shown above.

Q:  What items should I list online?

A:  You should list items online that can be shipped easily and cost-effectively.  You should pick the items that will draw customers into your real store and represent the quality of items in your store.

Q:  How do customers make purchases from my store?

A:  Customers are automatically linked thru PayPal secure website to complete their purchase.  You must have a verified PayPal account as this is where the funds from each purchase will be deposited.  The shopper does not need a PayPal account to shop in your store, they can checkout using a credit card.

Q:  Can I use a different shopping cart service?

A:  No.  At this time, you must use the PayPal service to use our online store feature.

Q:  Can I select a currency other than US Dollars?

A:  Yes, you can do this by logging into your PayPal account and then selecting the correct currency under the "Merchant" tab.

Q:  Do I need to charge sales tax?  If so, how?

A:  Ask your accountant to see if you need to collect sales tax on your online sales.  If so, log into your PayPal account and click the Profile tab.  In there you can set your state tax rate.

Q:  Can I cancel the service if I'm not happy?

A:  Yes, we will refund unused months.  We have a $35 setup fee which is not refundable.

Q:  How do my item Categories get setup?

A:  You setup these categories by your selection of the Item Type field on the Add Inventory screen.  Any item that you upload will automatically create a new category with that Type.  Be sure to choose your Types carefully or your site will become difficult to use.

Q:  What picture size should I use?

A:  You should lower your camera resolution to its lowest setting and take pictures of your items.  The maximum file size that we can use is 200kb per picture, this will be easy if you lower your camera resolution to its lowest setting.  Consult your camera guide to make this change.

Q:  How does the item Title get set?

A:  The item title is set by the item Description on the Add Inventory screen.  You have 25 characters for this Title / Description.

Q:  How am I notified if an item sells?

A:  PayPal will send you an e-mail note.  Be sure to check this e-mail address daily to see if you have any online sales?

Q:  How do I get the money out of my PayPal account?

A:  Log into PayPal and click the "Withdraw" tab to withdraw money to your business checking account or other.

Q:  What do I do when I am notified that an item has sold?

A:  You should contact the customer (via e-mail) and thank them for their sale and arrange for shipping or pickup.  You must also sell the item on the Make Sale screen in ConsignPro.  You should sell the item for the amount collected by PayPal - it will be in the e-mail they send you.  ConsignPro will de-list the item from your online store during the upload that night.

Q:  What if an item sells in my store and my online store on the same day?

A:  The item will be de-listed automatically when it sells in your store.  If it has already sold online, you need to let the online customer know it has been sold in your store.  If you process Shutdown options nightly, this should not occur often.

Q:  Do I need a high-speed Internet connection to use this service?

A:  Yes, do to the size of the files we are uploading each night, a high-speed (DSL or Cable) connection is strongly encouraged.

Q:  How do I link my online store to my store website?

A:  Give your web designer the address we provide you for your new store.  They will create an attractive link (ex. Visit our Online Store!) on your store website.  We can also customize your online store to link the customer back to your store's website if you provide us that address.

Q:  How many items can I upload?

A:  We have pricing plans for 50, 100, and 200 items.  You can always extend your plan at any time if you need more room.  Contact us for pricing on stores requiring more than 200 items.

Q:  How do I remove an item from my online store?

A:  In ConsignPro, lookup the item and click "List Online".  Remove the check from "List this item online" checkbox.  Save your changes when prompted.  When you upload that evening, the item will be removed automatically.  Also, if you change an item status to Donated, Returned, Expired, or sell the item in ConsignPro, it will automatically come off your online store.

Q:  Can I leave off the shipping option?

A:  Yes.  If you choose not to specify a shipping option, the item will show "Shipping: ($ to be determined)".  Your customer can choose "Pickup in store" as a shipping option when they add the item to their shopping cart.

Q:  Can I make changes to an item once it's listed online?

A:  Yes, just make the change in ConsignPro and the change will be automatically reflected the next time you upload items.

Q:  Do markdowns affect my online store?

A:  As the price reduces in ConsignPro, it will automatically be reflected in your online store!

Q:  Can I upload more than once a day?

A:  Yes, above the Main Menu you can click "Internet", "Upload online store" to initiate the upload as often as you'd like.

Q:  How do I sign-up for this great new service?

A:  Call (888) 721-9767 or place your order online on our secured order page - under Web Services.