- Free support with software
purchase for 3 months.
- Support after that is $100
US / year (includes updates)
- Networked users pay $125 US
/ year (includes updates)
- We US mail notices when support
money is due, or,
- Order our Annual Maintenance
Plan online.
- Phone support, Monday thru
Friday, 10am to 6pm EST.
- Email support, Late evenings
and weekends.
Enrolling in our Annual
Maintenance Plan entitles you to unlimited telephone
support via our tech support number (below) and allows you
to download version updates from
this web site.
Support
is not available if you do not enroll in our annual plan.
You can contact Visual Horizons
Software for support either by e-mail
or by phone. Our technical support phone number is
973.238.1097. If we are unable to answer your call
immediately, please leave a message. We generally return calls
within an hour or two.
VHS Problem Solving Tools online
User Guide Downloads
Our user guides provide detailed
and complete information on either of our software products.
After downloading the appropriate guide to your PC, simply
double-click on the "PSPUserGuide2003.exe" file
to extract our user guide. The user guide is in Adobe
PDF format. If you don't have the free Acrobat Reader,
you can download it by clicking the get Acrobat Reader link
below.
Utility Downloads
Below are some files which might
be needed in the case of an install problem with either of
our products. Unfortunately, due to bugs in the "Microsoft
Installation Wizard", these files are sometimes necessary
to cleanly install our software.
All programs are small enough
to be saved on a floppy disk if necessary to transport the
file from location to location.
PkFiles.exe
(95 kb) |
This installs pkzip.exe and pkunzip.exe
onto your system. |
VBRun60.exe
(1,033 kb) |
This is necessary if your setup fails on
a file named oleaut32.dll. Run this first, then restart
the setup.exe program. |
regsvr.exe
(52kb) |
This installs regsvr32.exe and regit.exe
which are necessary if the setup fails because it can
not register certain .ocx or .dll files. |
fixprint.exe
(264 kb) |
This is necessary for some HP DeskJet printers
where you get an "Error reading font" message. |
zebra.exe
(148 kb) |
This file contains the necessary Windows
drivers for the Zebra thermal label printer. |
generic.exe
(164kb) |
This file contains the "Generic / Text
Only" printer driver that is required to use the
Star SP2000 printer. This driver can also be found on
the Windows 95 or Windows 98 CD. |
newpspdb.exe
(47kb) |
This file contains an empty or initialized
PawnShopPro database. |
newpspini.exe
(26kb) |
This file contains an initialized PawnShopPro
ini file. |
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