home about software support order images/contact.jpg

We're delighted to share this always-growing page of kind words that ConsignPro users have to say about our software.  You can contact them directlyvia email for more information about their experience by clicking on their name.

If you have an experience you would like posted here, please contact us and we would be happy to share your story!  Unlike the competition, we consider ALL of our customers references - hopefully someday your store too!  Find a store near you.


Lee Margosian

The Elegant Alternative

Epsom, NH

It's about time that I tell everyone how outrageously wonderful you and your software are. I have been using ConsignPro since October 16, 2000.  I was a novice to computers and especially to consignment.  The manual was very easy to read and apply. My updates are simple to install and the support I receive from Brian is fast and sufficient.  At the end of the year when the IRS is knocking at my door all the information that I need is there.  The price is right as compared to all others.  I can't emphasize how grateful I am to Brian and his software but mostly the support I receive. God Bless You
Fern Whitfield

Pipsqueaks & Damsels

British Columbia, Canada

Just thought I'd let everyone know the outcome of my research...

After looking at a half-a-dozen demo's I have decided to purchase ConsignPro software.

Comparing software, I felt that each of the programs offered many time saving features, great reporting options, flexible options to allow for individual consignment store needs. The two factors that really swayed my decision were:

1.  How easy it was to use ConsignPro; after narrowing my search to three programs, I took my oldest staff member and my newest staff member and had each of them perform a number of transactions. They both caught on faster to the layout of ConsignPro and were able to do their "work" with very little instruction.

2.  Great customer service and support; I could read and follow along easily with the instruction manual and try things out as I read.  The response time to my PAGES and PAGES of questions and concerns was prompt, friendly, with the utmost consideration for my time, my needs and my pocketbook.  Lots of patience for all of the questions and unending explanations that I asked for.  Ability and willingness to adapt/make adjustments quickly and easily to provide me with what I needed. Ability to convert data from my old software.

Thanks to everyone! Fern
Angelita Rivera

Mommy-n-Me Wear

Juneau, AK

Service above the rest! I was skeptical, but you're definitely on top of it! Before purchasing ConsignPro I sorted through all the different bulleting boards and was impressed with the responses. Brian has time for us, plus taking care of his own customers. I’ve been open for 4-months now, couldn’t imagine doing this business by hand. ConsignPro was the best investment I made. Thanks for the quality customer service, keep up the great work.
Tom Ray

Carousel Children's Store

Texas

Specifically, I sampled and tested various software packages. as I mentioned, Brian's main competitor [Liberty] uses my company's database engine. but as a professional in the industry, I can tell you that Brian's software wins hands down for ease of use, user interface, configurability.

I didn't even have to read the help file to start working in it. admittedly, it does not have all the features that I want, but Brian has shown a willingness to add in the features that become requested.

Tammy Whitaker

Clothes Connection

Sommerset, KY

Has anyone told you lately how great you are? If not its long over due...You're the greatest! Now this is why I'm so glad I chose ConsignPro, not only do we have great support for any minor problems (usually not consign pro problem but operator problem) we might have but the upgrades that I've experienced in my short time as a ConsignPro user has been unbelievable! Thanks Brian
Shelia Torongeau

Redstone Thrift Shop

Redstone Arsenal, AL

I want to thank you for everything, you have made running my thrift shop so easy. I have talked to other thrift shops on other military posts and tell them about your program. It's the best on the market and being able to get the technical support anytime is great. Thanks Brian.
Tanis Goedert

Refind

Carney, NE

THANKS---I can't wait to get this store open! Your software has made it fun. The comments I have gotten about having a computerized inventory system compared to the other shops in town---is really going to make us a step above the rest. THANKS for your awesome customer service and your enthusiasm!
Rebecca Correia

Nellis Thrift Shop

Las Vegas, NV

...I have grown to love this program.   The end of the day is wonderful!!! We should of done the scanning years ago!!   I use to do all inputting by hand 3 to 400 tickets a day.     I'm also balancing  now and not spending 2 hours after we close trying to figure out what I did wrong...
Jennifer & Wanda

A Kid's Trade Depot

Webster, Texas

Your ConsignPro system has saved our shop!  When we bought our shop from the previous owner a little over a year ago, we were overwhelmed by paper work. EVERYTHING was handwritten!  I searched the web for a program to help us, tried many demos, listened to the experiences of shop owners on other systems, then, went with the best!

We have been using ConsignPro for about 8 months now, and I LOVE IT!  Brian has always been there to help me out with any problems that I have had!  Thank you so much Brian!

Vena Holden

Selective Seconds

Mooresville, IN

After 5 years in the consignment clothing business, I have always used a consignment program. Although the program I was using was good, I always dreaded calling for support (which was only a couple times per year) because of the unfriendly service I would get. The problem alone was stressful enough, without having to deal with unfriendly support.

When the time came to upgrade recently I decided to compare other software programs for features, and just as important to me, friendly support. I called several current ConsignPro users and receiving nothing but positive feedback. I decided to buy ConsignPro even though I was concerned a smaller company may not "be there" 100% of the time for any questions or problems that might arise.

Several months have gone by now and I am thrilled with the program and the service I get from Brian and ConsignPro. Not only is Brian very responsive and friendly, the program does everything and more than I expected. As most of us are small business owners and pride ourselves in being able to provide more of a personal services to OUR customers, I believe Brian does that for his clients (resale shop owners). I highly recommend ConsignPro for any business needing this type of software.
Jane Fredericks

Savvy Shopper

Oak Hill, WV

I just wanted to thank you for such a great and user-friendly program and EXCELLENT service! I've been open for a month now and your program has been so easy to use that my part time help (who only knows how to use a computer for Ebay) was able to sit down and do sales immediately with no trouble whatsoever. Neither of my non-computer helpers was even intimidated by it. I signed it on for them, walked them through it once, and that's all it took!

Also, when frantically trying to get everything set up on the Sunday before opening, I e-mailed expecting an answer sometime on Monday. Well, I got an answer within the hour and was up and running in no time and ready for Monday morning.

I've implemented several new programs for my husband's business and even one designed specifically for his industry, and I've never had the friendly, competent help that you have given so freely. And knowing you monitor all the lists assures me that if I don't get the right answer from someone else, you're there to make sure I do.

Thank you so much, Brian, and all your friendly crew.

Cassandra Abramson


Cutie Patutie's Consignment

Leominster, MA

Thank you for your continued support and constant improvements and updates to this software!!!  Cutie Patutie's could not be the successful, growing store it is today without the help of your software.

I love the new report features that allow for detailed inventory lookup reports to be printed. This new feature makes it much easier to keep track of expired items and then take them down off the shelves!

Three cheers and my biggest thank you for your continued support!!

Mariette Clayborne

Childrens Consignment

Battle Creek, MI

I use ConsignPro and opened my store with it about 15 months. It is very easy to use and is constantly being upgraded in response to all the input Brian receives from his customers. Yearly maintenance fee is minimal and you get all the support you need. Never have had to use it, but in case I should ever have to, it is there.
Larry Rhodes

Diapers & Duds

Springdale, AK

And, again, all your help is greatly appreciated.  Thank you so much for your assistance.  It's good to see that there are still software companies out there that have such good customer service!   I'm not familiar with your various software packages, or even with your company, but I can honestly tell people who ask that you have an excellent customer support department, and I hope that will speak volumes for you. :)  Take care.

David Fletcher

Renaissance

Sacramento, CA

We were among some of the first consignment stores to use ConsignPro starting in 1997. The software is substantially improved since those early days and Brian Wilson has been receptive to suggested improvements over the years....

Dollar for dollar, I don't think you can find a more comprehensive software program to track inventory and sales....As far as the software keeping track of your inventory, it most definitely will accomplish this for you as we use it to inventory all sorts of merchandise including clothing, artwork, furniture, etc.

... again for the price, it is had to beat ConsignPro....In summary, I would not hesitate to recommend ConsignPro to you as it sounds like it would do very well for your application.
Tammy Whitaker

The Clothes Connection

Sommerset, KY

Just had to say how much I love ConsignPro!!! I have a life now! I love the business but this program allows me a lot of extra time I didn't have before!  Just did my first upgrade and its even better than before...didn't think that would be possible but its great! Thanks Brian! Your Wonderful!!!!
...
I am so excited about this program that I can't even spell!!! Fingers working out of sink with the brain sometimes!

DK

I have used Liberty for DOS since 1993, the program itself is fine-it's the customer support and the people behind the program that are the problem! If I were to do it all over again, without a doubt I would go with ConsignPro!

I just got back from the convention in Denver and spoke with Brian there, he's the best-friendly & knowledgeable. Another conference attendee told me that Brian originally designed this program for his mother who herself owns a consignment store. I would think that this gives Brian some real insight into the workings of a consignment store.

I also saw the program in operation, and it has all the features anyone could possibly want. The people at Liberty-both in Denver and in the years past-have been very standoffish & arrogant with me. To my knowledge, nobody on this [message] board has ever had a bad thing to report about Brian & ConsignPro-can't say the same about Liberty! Whichever way you decide to go, best of luck to you!!

Pam

Leigh Ann, you will get as many recommendations for software as there are software companies. You should decide what features each software offers and which you feel you need for your store. Also other issues that may be important to you are the cost, how easy the program is to use, and the technical support you will get from the software company.

For us the answer was ConsignPro and we have never regretted it. We bought our software about 3 years ago when ConsignPro was just getting started and as our store has grown and we have wanted additional features in the software - ConsignPro has always been one step ahead of us in updating the software.

On the rare occasions when we have had questions or experienced difficulty Brian has always quickly responded to our needs and has been able to talk us through the problems as if he was sitting next to us.

Arlene Bray

Consignments by Arlene

Saskatzhewan, Canada

Thanks for your reply concerning ConsignPro software and the Y2K issue... Thanks in advance for your reply.   Victor Bray.

P.S.  So far this is the best and easiest to use program we have seen.  We are happy to have purchased a copy from you and your company.

Regina Ingram

Second Thoughts

Ringold, GA

I just opened my store 2 weeks ago and I use ConsignPro - I love it!! I demo'ed a lot of them before I decided to go with ConsignPro. It is simple and easy to use, yet does everything I need it to do.

One of the main reasons though, is the flexibility of printing tags. I use an ink-jet printer, but you can use almost any printer with this program. With other software programs, I found I was very limited.

Bob Keefe

Then & Now Boutique

Albany, GA

Hi, I have two stores. In #1 I use Liberty (ResaleWorld) and the new store I use ConsignPro. I like features of both; however, when it gets down to the nitty gritty, it is service and response that really matters.

I have used Liberty since 1993 or 1994 and have yet to get help from their tech staff that was useful, although they charged me an arm and a leg for it.

Brian at ConsignPro not only has provided immediate help but has offered and has written changes to the program specifically for me. I recommend ConsignPro.

Cheryl Corbett

The Clothes Basket

Seabrook, TX

We use ConsignPro - I agree with Bob. Brian has been invaluable to us. WE were previous SIMS users for many years and they went out of business, so we had NO support. We have been able to switch over to ConsignPro (5000+ consignors) and will soon shut down the Old system.

Nancy Rolfes

Creative Consignment

St. Petersburg, FL

Thanks for the wonderful system. You can't believe how much easier you have made our lives here at Creative Consignment. We are invoicing 60 to 120 items per day and your system has helped do this for us and still give us time to maintain our store. You're the best!

Thank you also for the support you gave us as we were setting up the system. One always wonders how much support you will actually get when you are offered "tech support". You always answered our questions right away, even when I had to call you about my printer 4 times in one afternoon.

Linda Weinstein

Charmingly Lindas

Pheonixville, PA

My shop is the shop Brian did the CB [Consignment Boutique] to ConsignPro conversion last month. It really did go without a hitch. This switch from CB was made after LOTS of careful thought and hand wringing on my part..Michael {her husband} was much more confident! My CB program was only purchased 1 yr ago but I anticipated lots of future problems in dealing with ResaleWorld.

In the last couple of weeks we've just about mastered ConsignPro, and Brian has been available for the few times we've had questions. Even the first day of using the new program everything ran smoothly and efficiently.

We are EXTREMELY happy customers. The customer service provided by Brian has been exemplary. I have never met Brian, do not work for ConsignPro, and we have not received any special treatment. We are simply happy customers who feel that we have received a quality product for our hard earned money...a rarity in this day and age!   Please feel free to email me personally with any questions.

Pam

My Secret Closet

Carrboro, NC

Go Brian! I'm glad to see you will be giving us an alternative to [that other resale website]. We love our ConsignPro and didn't want to give it up to go online.

We also have been very, very pleased with the support we receive from Brian, not that we need it often. Brian is always wonderful about updating the program when you want a new feature. I was leary about computerizing our system when we opened 3 years ago (we didn't for the first 6 months) because of the nightmare a friend of ours was having when she computerized a shop she bought (I don't know how many times the software has been bought and she has had to dish out additional money to "update" to the new owners and how many times she had major problems with the system and seemed to get no support.

We have had NO PROBLEMS with ConsignPro!!! Good luck to everybody who chooses to go online ....

Mark me as one of the happiest software owners on the market - yes it is ConsignPro. If only all of our other business contacts could perform as well as ConsignPro and give the customer service that Brian does.

Greg Baker

Gypsy Trader

Seattle, WA

The Gypsy Trader now uses ConsignPro and loves it. I bought the Gypsy Trader this past summer so I’m new to the whole business. It used a manual system.  About the first thing I did was to install ConsignPro.   Works great! Can’t imagine not using it.  We ran a dual system for about 90 days before 95+% of existing inventory was gone and all new inventory was entered.   Just about everything concerning sales, inventory and consignors are immediately available.

Well, I could go on like a commercial but....
Mary Derung

Bargain Lady

Ardmore, OK

When I first started thinking of going to computer, I had a conversation with Brian. He rubbed me the wrong way, we had couple words on this board and I bought Consign EZ for under a hundred dollars. (MISTAKE)

I talked to Brian AGAIN and bought his software AND a network copy. I was very new with computers and he was VERY patient and helpful.  I am VERY pleased with my decision and Brian has EARNED my respect as a business man. Plus, the software is great and he is always updating it to make it better.

Sorry, but I don't think you are going to find too many that have bought the software or dealt with Brian that is unhappy in the LONG RUN.
Judy Hudson

Bearly Used Consignment Shop

Sherill, NY

I use ConsignPro, very easy to use and I think you get what you pay for. The price might be a little higher but it is a good software. I am very pleased with it.
Tracy Poole

The Finer Things

Blytheville, AR

You are doing better than I am! I called all the "major" and "minor" companies that sell any consignment related software I have heard of. Only Brian sent me a demo immediately. My accountant and my husband (not the same person lol) both nagged at me to try another program before I bought something that expensive. So I called all the other people AGAIN! I did finally get a Consign EZ diskette but none of the others has ever arrived. I am going with ConsignPro. I don't really care if I would like the others or not. I don't care if they are cheaper. I care that when I have a problem and need assistance, someone will respond and so far Brian has far outpaced them all!
Sheryl Wesner

Cheries Consignment Boutique

Little Falls, MN

I just wanted to say I am so pleased with ConsignPro up to this point. We had left unlocking the computer until after hour on Friday and we had left several msgs. We rec'd a msg from them to call them on Monday, and I couldn't believe today we received a phone call down at the shop from Brian Wilson. He was so gracious and provided us with information and also unlocked out software for us so we could continue to add our store inventory. We had already used up our demo space. We were also surprised that all the information we had entered on the demo had been saved and we were able to continue on where we had left off.

So, I must say Brian Wilson was a life saver and we were able to get a lot of work done today that would of had to wait otherwise until Monday.
Dorothy Untershutz

Tickety Boo

Alberta, Canada

Thanks. My son figured out the correct path. We re-booted and 'voila' I'm back in business. I even made a sale and the program worked like a charm. All my employees find the program easy to learn and operate. They said to say 'thanks' as well!
Linda Allen

Second Hand Rose

Harrison, Arkansas

I was so impressed with the way you responded quickly and then quickly talked me through my barcoding. I just wanted to let you know that you are very appreciated. Thanks.
Donna Messick

Kid's Closet

Salida, CO

Wanted to extend a BIG THANK YOU for helping out Darrel as he restored my hard drive after a virus.  I was so afraid I had lost everything in ConsignPro!!  You can bet that I will keep up my back ups religiously now! Thanks for your help and for this great program with all it's built in safe guards!!!   I am back working with my program after only one day and it's as good as new!   Thanks again.
world.gif (1392 bytes) Looking for other ConsignPro users in your area to talk with about their ConsignPro experience?  We've created a database of our customers so that you can contact via phone or e-mail.  Click HERE to start searching.
Your Name Here We hope you'll find our program to be the best value on the market.  We'd love to add your comments here in the near future!!!

© 1996-2008 Visual Horizons Software, LLC. Website by: Normal Kings, Inc.