I also have to tell you that Allison is just awesome to work with when I have a problem, she returns your call as soon as possible. She has patience of Job with me and is very professional in the way she handles the tech support. Thank you Brian. Sincerely, Susan @ Glitzy Finds.

Clothes for Kids Resale

Houston, TX

I purchased the program for my store 10 years ago.  I haven't had to call them for help except for 4 or 5 times but I was given immediate attention in a most friendly manner.  Two of the major problems had nothing to do with the program itself because my computers were stolen twice and the staff at Visual Horizons got the new computer reinstalled with ConsignPro and up and running very quickly.  At other times when I had any questions about the function of one of the tools within the program the "friendly" staff treated me with an attentive and professional attitude.   I have seen this company expand  added features of the program over the years that has helped my operations in running my business. 

Your software allows us to give our customers what they want most, and that's to feel important.  Allowing them access to their information does this.  I can't wait to see how our new online store works out for us.  I believe we were the first to have ConsignPro in the area and have shared how great you are with other consignment shops in Janesville.

I didn't even have to read the help file to start working in it. admittedly, it does not have all the features that I want, but Brian has shown a willingness to add in the features that become requested.

We have been using ConsignPro for about 8 months now, and I LOVE IT!  Brian has always been there to help me out with any problems that I have had!  Thank you so much Brian!

Also, when frantically trying to get everything set up on the Sunday before opening, I e-mailed expecting an answer sometime on Monday. Well, I got an answer within the hour and was up and running in no time and ready for Monday morning.

I've implemented several new programs for my husband's business and even one designed specifically for his industry, and I've never had the friendly, competent help that you have given so freely. And knowing you monitor all the lists assures me that if I don't get the right answer from someone else, you're there to make sure I do.

Thank you so much, Brian, and all your friendly crew.

I love the new report features that allow for detailed inventory lookup reports to be printed. This new feature makes it much easier to keep track of expired items and then take them down off the shelves!

Three cheers and my biggest thank you for your continued support!!

And, again, all your help is greatly appreciated.  Thank you so much for your assistance.  It's good to see that there are still software companies out there that have such good customer service!   I'm not familiar with your various software packages, or even with your company, but I can honestly tell people who ask that you have an excellent customer support department, and I hope that will speak volumes for you. :)  Take care.

I just got back from the convention in Denver and spoke with Brian there, he's the best-friendly & knowledgeable. Another conference attendee told me that Brian originally designed this program for his mother who herself owns a consignment store. I would think that this gives Brian some real insight into the workings of a consignment store.

I also saw the program in operation, and it has all the features anyone could possibly want. The people at Liberty-both in Denver and in the years past-have been very standoffish & arrogant with me. To my knowledge, nobody on this [message] board has ever had a bad thing to report about Brian & ConsignPro-can't say the same about Liberty! Whichever way you decide to go, best of luck to you!!

For us the answer was ConsignPro and we have never regretted it. We bought our software about 3 years ago when ConsignPro was just getting started and as our store has grown and we have wanted additional features in the software - ConsignPro has always been one step ahead of us in updating the software.

On the rare occasions when we have had questions or experienced difficulty Brian has always quickly responded to our needs and has been able to talk us through the problems as if he was sitting next to us.

P.S.  So far this is the best and easiest to use program we have seen.  We are happy to have purchased a copy from you and your company.

One of the main reasons though, is the flexibility of printing tags. I use an ink-jet printer, but you can use almost any printer with this program. With other software programs, I found I was very limited.

I have used Liberty since 1993 or 1994 and have yet to get help from their tech staff that was useful, although they charged me an arm and a leg for it.

Brian at ConsignPro not only has provided immediate help but has offered and has written changes to the program specifically for me. I recommend ConsignPro.

Thank you also for the support you gave us as we were setting up the system. One always wonders how much support you will actually get when you are offered "tech support". You always answered our questions right away, even when I had to call you about my printer 4 times in one afternoon.

In the last couple of weeks we've just about mastered ConsignPro, and Brian has been available for the few times we've had questions. Even the first day of using the new program everything ran smoothly and efficiently.

We are EXTREMELY happy customers. The customer service provided by Brian has been exemplary. I have never met Brian, do not work for ConsignPro, and we have not received any special treatment. We are simply happy customers who feel that we have received a quality product for our hard earned money...a rarity in this day and age!   Please feel free to email me personally with any questions.

We also have been very, very pleased with the support we receive from Brian, not that we need it often. Brian is always wonderful about updating the program when you want a new feature. I was leary about computerizing our system when we opened 3 years ago (we didn't for the first 6 months) because of the nightmare a friend of ours was having when she computerized a shop she bought (I don't know how many times the software has been bought and she has had to dish out additional money to "update" to the new owners and how many times she had major problems with the system and seemed to get no support.

We have had NO PROBLEMS with ConsignPro!!! Good luck to everybody who chooses to go online ....

Mark me as one of the happiest software owners on the market - yes it is ConsignPro. If only all of our other business contacts could perform as well as ConsignPro and give the customer service that Brian does.